Privacy Policy

  1. Introduction

Vital Vittles – the Pet care division/brand of Cosmo First Limited (Formerly Cosmo Films Limited) (Hereinafter referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy(“Policy”) outlines how we collect, use, disclose, and safeguard your information when you visit our website [vitalvittles.in], use our services, or engage with us in any way. For the purpose of the Policy, “you” and “your” denotes you as the user of the services, whether you are a customer, website visitor, job applicant, representative of a company with whom we perform business or any other individual whose information we have collected pursuant to this Privacy Policy. This Policy defines the minimum standards with respect to Vital Vittles collecting, processing, or otherwise using personal data, including information that may be considered as sensitive Personal Data (“Personal Data”) about individuals including Vital Vittles and Cosmo First Limited (Formerly Cosmo Films Limited) associates, business contacts, customers or vendors (“Individuals”).

Where Vital Vittles – the Pet care division/brand of Cosmo First Limited (Formerly Cosmo Films Limited) will handle Personal Data in accordance with the following principles. We ensure that our business partners and vendors comply with the principles of this Policy and applicable legal and regulatory compliance standards through appropriate contractual agreements.

Please read this Policy carefully. By using any of our services, you agree to the collection, usage and disclosure of your information as described in the Policy. If you do not agree to anything in the Policy, kindly refrain from using or accessing the services.

  1. Information we collect

We may collect the following types of information provided by you in order to avail our services and/or place an order with us:

  • Personal Information: Information that identifies you personally, such as your name, email address, phone number, location and company affiliation, etc. We accumulate this information when you create an account with us. This information is used to provide services and to communicate with you regarding the orders placed by you.
  • Account Information: Information such as name, username, email and password, account credentials, payment card information, such as your debit or credit card number or UPI or other details of your bank account etc. and transaction history. Such information is used by us to provide you services and secure your account with us. If you register with us through an account, you are responsible for keeping your account credentials safe. We recommend not sharing your account credentials with anyone. If you believe that your account has been compromised, please contact us immediately.
  • Usage Data: Information about how you use our website and services, including IP address, device ID and type, device-specification and apps settings, app error reports, browser type, pages visited, and the time and date of visits.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to “accept” or “reject” all cookies or to notify you when a cookie is offered to be able to decide each time if you want to accept or reject the cookie. However, in some cases, rejecting a cookie restrict you from using or can negatively affect the performance or usage of the website or feature of the website. For more details regarding cookies, please visit our website www.vitalvittels.in.
  • Information We Collect Automatically: We also collect certain information about your interaction with the services. To be able to do this, we may use Cookies and other tracking technologies. We may also access the “Usage Data” that can include:
  • Device Information, such as type, operating system, internet protocol (IP) address and unique device identifier.
  • Location information
  • Other information such as browser type, log data, data and time stamps, interactions with marketing emails and ad impressions.
  • Other Information you provide: We collect any other information that you may provide to us such as when you participate in our events or services or provide us with information to establish your identity.
  1. Lawfulness of Processing

We will collect, store, process, use, share, transfer, analyze or otherwise handle (“Process” or “Processing”) Personal Data in accordance with applicable legal requirements for legitimate business or compliance purpose or if individuals have provided consent to the Processing or any relevant basis as defined by the applicable laws or regulations (including the Digital Personal Data Protection Act, 2023 and the Rules thereunder as notified).

Except as expressly stated in this Policy or as required by relevant legislation, Vital Vittles has adopted the following principles to guide its use, collection, storage, and transmission of Personal Data:

  • Personal Data shall only be processed fairly and lawfully with explicit consent.
  • Personal Data shall be obtained only for specified, lawful, and legitimate purposes, and shall not be further processed in any manner incompatible with those purposes.
  • Personal Data shall be adequate, relevant and not excessive in relation to the purposes for which they are collected and /or processed.
  • Personal Data shall be accurate, complete and current as appropriate to the purposes for which they are collected and /or processed.
  • Personal Data shall not be kept in a form which permits your identification for longer than necessary for the permitted purposes.
  • Personal Data that is no longer needed after the expiration of legal or business process-related periods will be deleted. There may be an indication of interests that merit protection or historical significance of this data in individual cases. If so, the data must remain on file until the interests that merit protection have been clarified legally, or the corporate archive has evaluated the data to determine whether it must be retained for historical purposes.
  • As far as possible, Personal Data will be anonymised and maintained.
  • Personal Data shall not be collected or processed unless:
  1. You provide a valid, informed explicit consent;
  2. Processing is necessary for the performance of a contract to which You are a party or in order to take steps at your request prior to entering into a contract;
  3. Processing is necessary for compliance with the legal obligation;
  4. Processing is necessary in order to protect your vital interests;
  5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
  6. Processing is necessary for legitimate interests of Vital vittles or by the third party or parties to whom the data are disclosed, except where such interests are overridden by Your fundamental rights and freedoms.
  7. How we use your information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services.
  • To communicate with you, including responding to inquiries and sending updates.
  • To improve our services and conduct research.
  • To analyze usage and trends to enhance user experience.
  • To comply with legal obligations and protect our rights; privacy, safety, or property, and/or that of out affiliates, you, or other third parties.
  • To develop new programs and services;
  • To prevent fraud, criminal activity or misuse of our services and to protect our IT Systems, architecture and networks.
  1. Disclosure of Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, or assist us in analyzing how our services are used.
  • Company Group: our affiliates or others within our corporate group.
  • For Legal Reasons: We may disclose your information if required to do so by law, to enforce any applicable terms of service, or in response to valid requests by public authorities.
  • For Lead Generation and Identity Enrichment: We collect your information from publicly or commercially available sources such as attendance at events we sponsor, searches on the public internet, and data enrichment services. This helps us communicate with you more effectively and find others who are interested in our products and services.
  • Other third parties: Third parties to whom you may request us to disclose or share your information, for e.g., through social media platforms, widgets or accounting firms.
  • Business Transactions: Third parties in connection with or if there is any anticipation of asset selling, merger or any other business transaction of that nature including bankruptcy.
  1. Transparency

In accordance with applicable legal requirements, will provide information to individuals that explains the scope and purpose of Processing, and whom to contact to seek clarifications about privacy or data protection. We will also identify any third parties or service providers with whom your data may be shared, and the purpose of such sharing. We will ensure that individuals are informed of their rights regarding their data, including how to access, update, delete, or restrict processing of their Personal Information.

  1. Data security

We aim to protect the security and confidentiality of individuals’ Personal Data and implement physical, technical and organizational measures against accidental, unlawful or unauthorized destruction, loss, alteration, disclosure or access. We will ensure measures are appropriate to the risks represented by the Processing it carries out and the nature of those Personal Data. Despite our reasonable efforts to grant high level of data security, we cannot guarantee ‘perfect security’. The information you send us electronically, while using the services or otherwise whenever interacting with us may not be very secure when in transit. We recommend using safe channels to interact with us especially when sharing confidential or sensitive data.

  1. Your rights

With regards to your Personal Data, you have the following rights:

  • Access to your Personal Data and details regarding its processing.
  • Request for the deletion of your Personal Data from our records.
  • Rectify or update you Personal Data as needed from time to time.
  • Transfer your Personal Data to a third party (right to data portability).
  • Restrict the manner in which we process your Personal Data.
  • Withdraw your consent at any time, where processing is based on consent.
  • Object to the processing of your Personal Data.
  • Lodge a complaint with your local data protection authority.

You may exercise some of your rights through your account. If you face any difficulties in doing so, kindly contact us at (insert contact information here).

  1. Data breach reporting

All known or suspected incidents involving Personal Data must be reported immediately upon discovery. This includes incidents notified to Vital Vittles by any Vital Vittles associate, client, third party service provider or other business partner. Vital Vittles will provide education and awareness to its workforce regarding the procedures for reporting a suspected or confirmed incident. Each incident is investigated and tracked to closure. If the investigation leads to the conclusion that an illegal, improper or unethical act has been committed, appropriate disciplinary or corrective action will be initiated against the offender under applicable laws.

  1. Jurisdiction-specific requirements and implementation

National data protection and privacy laws may impose additional requirements on Vital Vittles for the Processing of Personal Data. Where required, Vital Vittles will establish procedures and guidelines in order to supplement the principles of this Policy and engage with relevant regulatory/ supervisory authority, as required.

To exercise these rights, please contact us at [insert contact information].

  1. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Data subject rights

In accordance with applicable legal requirements, Vital Vittles will provide opportunity to exercise data subject rights, which are available to the individuals in the context of their engagement with Vital Vittles. Such rights may include the right to request access to their Personal Data, to correct inaccurate or incomplete Personal Data or to object to the Processing of their Personal Data. Each Data Subject Request is validated and tracked to closure. As per the applicable law, and the engagement of data subject with Vital Vittles, there might be other rights available such as right to be forgotten, right to withdraw consent, right to data portability, etc. We will ensure its compliance and deploy all required measures to help data subjects exercise their rights granted.

  1. Data retention

Vital Vittles will observe retention policies and procedures so that it deletes Personal Data after a reasonable time and the purposes are met. Exception applies if in the context of those purposes, it is necessary to keep the Personal Data indefinitely, or a law requires the Personal Data to be kept for a certain time. When Vital Vittles no longer needs to keep Personal Data for the purposes, for which they are held, it will delete them as soon as practicable.

  1. Changes to This Privacy Policy

We may update this Policy from time to time and without prior notice to individuals to reflect changes in law or privacy practices. If you have questions about this Policy, please direct them to the contact details of whom can be referred from __________ available at info@vitalvittles.in.

  1. Grievance Officer

The name and contact information of the Grievance Officer are listed below in compliance with the Information Technology Act 2000 and its regulations:

Name: __________

  1. Contact us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@vitalvittles.in
  • Phone: +91 99010 05450
  • Address: [insert physical address]

 

Content Moderation and User-Generated Content Policy:

The Content Moderation and User-Generated Content Policy (“Policy”) governs the submission, publication, and management of user-generated content (UGC) on vitalvittles.in and digital platforms. By submitting any content, you agree to the terms set forth herein:

  1. Scope and Applicability:
  • 1. This Policy applies to all forms of User-Generated Content, including but not limited to customer review and ratings, comments and discussions on blogs or forums, photos, videos, or testimonials uploaded by Users, social media posts tagged with our brand name or hashtags, or any other content contributed by Users on our platform.
  1. Ownership and License of User-Generated Content:
  • 1. By submitting content, the User grants the Company a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, distribute, display, and create derivative works from such content across any media platforms.
  • 2. The User retains ownership of their content but acknowledges that the Company has the right to moderate, edit, or remove it in accordance with this Policy.
  1. Prohibited Content:
  • 1. Users shall not post or submit content that: a)Contains offensive, defamatory, libelous, or harassing language, b)Promotes violence, hate speech, discrimination, or illegal activities,) Includes misleading or fraudulent claims about the products,) Violates intellectual property rights of third parties, e)Contains personal data or sensitive information of third-parties without consent, f)Is unrelated to the purpose of the platform or deemed spam.
  1. Moderation and Enforcement:
  • 1. The Company reserves the right to pre-screen, edit, moderate, or remove any content that violates this Policy without prior warning to the User.
  • 2. Users who repeatedly violate this Policy may face suspension or permanent restriction from posting content on our platform.
  • 3. The Company is not liable for any User-Generated Content posted by third parties, nor does it endorse the opinions expressed by Users.
  1. Reporting Mechanisms:
  • 1. If a User believes that any content violates this Policy, they may report it to support@vitalvittles.in. The Company shall review and take appropriate action within a reasonable timeframe.
  • 2. The decision of the Company regarding content moderation is final and not subject to appeal.
  1. Legal Compliance and Liability:
  • 1. Users are solely responsible for the content they submit and shall indemnify the Company against any legal claims arising out of their posts.
  • 2. The Company reserves the right to cooperate with law enforcement authorities in case of legal violations related to User-Generated Content.

This Policy shall be governed by the laws of India and any dispute shall be subject to the exclusive jurisdiction of the Hon’ble Courts of New Delhi, India.